What is Strong Customer Authentication?

Strong Customer Authentication is a newly introduced European regulatory requirement which aims at making online payments more secure and came into force on the 14th of September, 2019.


What is changing?

As a result of these recent changes in the industry in some occasions (when logging in or completing a transaction) we may ask you for additional authentication either via a 6-digit SMS code sent to your mobile phone or by verifying your primary email address. More information on how to do that is available here.  If you have downloaded, installed and signed into the Skrill mobile app at least once in the past you may receive a push notification on your mobile device in order to authenticate you. 


How to add a phone number or change the already registered one?

To add a phone number or change an already registered one, click here, go to ‘Personal details’ > ‘Edit’ next to your address. We’ll verify your phone number through a 6-digit SMS code before we save it in your profile. If you are unable to receive the SMS code for the authentication you also have the option to perform the authentication by verifying your primary email address.


How to change the primary registered email address?

To make a secondary email a primary one you would need to verify it first.

In order to verify your email address, follow the steps bellow:

  1. In the 'Settings' section of your Skrill account click on ‘Personal details’.
  2. Click on the 'Verify' link next to your email address.
  3. Once you click on Verify, an automated email is sent to your registered email address containing a 6 – digit code. The verification code is valid for 15 minutes. You need to confirm it in order to complete the email verification process.

To make a verified secondary email a primary one click on ‘MAKE PRIMARY’ next to the email address in the ‘Settings’ > ‘Personal Details’ tab.



*When signing in, you may check the ‘Don't ask me again on this device’ box to make your logins fast an easy. You can manage your trusted devices in the 'Settings' > 'Security' > 'Trusted devices' section of your account.

*When instructing a payment, during its confirmation, you may flag the recipient as ‘trusted’ to make the next payments to them faster.