My Skrill MastercardĀ® contactless transaction got declined. What should I do?

To successfully complete a contactless transaction for the first time, please make sure your Skrill Mastercard® is activated and has been used for at least one PIN-transaction prior to the contactless attempt.

If your contactless transaction still gets declined, please try again later or complete it by using your chip and PIN code. 

Possible reasons for a contactless transaction to fail might be:

  • an issue with the merchant POS contactless reader
  • a connection issue at the merchant terminal
  • the transaction amount is over the transaction/daily limits set for that country by Mastercard®. 
  • reached contactless velocity limits for the country of transaction.
  • the contactless chip might be damaged. Please make several attempts at different terminals and if none of them works you can order a replacement card.
  • You have reached the consecutive contactless transaction counter limits (see below for more details)

 

Note on the new regulations on Contactless Limits

  • You can make up to a maximum of 5 consecutive contactless transactions with your card, once you reach this limit you will need to complete a chip & PIN based transaction (POS or ATM) to reset contactless counter;
  • You can spend up to a total of €150 (or equivalent in other currencies) consecutively with your card. Once this limit is reached you will need to use your card’s chip and PIN in order to reset the limit.
  • Your card may get declined or you might be asked to complete purchase through chip & PIN if your transaction exceeds €50. This amount might vary by country and please ensure you check the maximum value you can complete through contactless in the country you reside/complete your purchase in.

 

* To successfully complete a contactless transaction for the first time, please make sure your Skrill Mastercard® is activated and has been used for at least one PIN-transaction (Preferably ATM) prior to the contactless attempt.

**Skrill card is only available to residents of authorized European Economic Area (EEA) countries.