How can I cancel a pending transaction made with my Skrill Prepaid Mastercard®?

A pending transaction is one in which Skrill is waiting to receive a financial confirmation from the merchant. One of the main reasons why the funds are still showing as pending is because Skrill is waiting for the merchant to take the funds from the Skrill Account.

Unfortunately, Skrill cannot cancel a pending transaction manually. If you wish to cancel a pending transaction, please contact the merchant and have the transaction cancelled. In most cases a transaction remains pending up to 7 calendar days, after which it is cancelled automatically, and the funds are returned to your Skrill Account. The transaction will then appear in your account as cancelled.

Note: Some Skrill Card* transactions that were processed for Entertainment and Travel or Car Rental services will remain in the pending state for 30-45 days. During that time, Skrill is waiting for the financial advice from that merchant. Once Skrill receives the financial advice from the of merchants, the pending transaction will be cancelled automatically, and those funds will return into your Skrill account. The “pending” status will then change to “cancelled”.


 *Skrill Prepaid Mastercard® is only available to residents of authorized European Economic Area (EEA) countries.