What is iDEAL and how do I use it?

iDEAL is a quick deposit option, allowing you to securely transfer funds from your online banking to your Skrill digital wallet. If you are a customer registered in the Netherlands, you can use this option to both fund your account and pay merchants online.

To fund your Skrill wallet, go to section Deposit, select iDEAL as a funding method and follow the onscreen instructions. If you wish to make a payment to a merchant using iDEAL, you can do so directly on the merchant website by selecting Skrill and the relevant payment method.


How long does an iDEAL deposit take?

iDEAL deposits are instant, which means that the intended amount is deducted from your bank account and processed to your Skrill balance automatically as soon as you confirm the transaction. However, as we rely on external processing partners, on rare occasions delays in the processing may occur due to reasons such as but not limited to:

    - Miscommunication between Skrill and your bank;
    - Technical issues with your internet service provider or locally with your device/browser used.

In the event that an amount is deducted from your bank account but not processed to your Skrill balance, please allow one business day for processing from the time you initiated the payment. In case the funds are not credited to your Skrill balance within this time-frame, we would be able to assist you further upon receiving a screenshot from your online banking showing the successful transaction. To provide the required information, please fill in the form below.


What are the limits and fees?

The limits associated with your preferred deposit option are available within the Deposit section of your wallet.

The fees associated with the payment option can be found within the Deposit section of your wallet or on our dedicated Fees page.

If the transaction requires currency conversion (i.e. the currencies of your bank account and Skrill account are different), Skrill adds a fee of 3.99% to our wholesale exchange rates. The exchange rates vary and will be applied immediately without notice to you.