I have sent money for an item or service I never received. What should I do?

If you have sent money to a merchant or seller who is registered on our system, please check with them first. They may be experiencing stock or delivery problems, or may be able to offer an alternative if the item you ordered is no longer available.

If your problem cannot be resolved, please report it to the Skrill Help Team, who will advise you on the next steps.

Money sent to personal account holders via Skrill cannot be returned. However, if you have a suspicion about a payment that has been already processed, we would like to hear about it. Please contact the Skrill Help Team by clicking on the available contact channel below.