I'm expecting a payment but I can't see it in my transactions history. What can I do?

If you are expecting a payment from a merchant using Skrill, please remember that individual merchant may apply timeframes depending on their own policy.

Please double-check the conditions under which the payment is being made.

If you have still not received your payment after the merchant’s stated timeframe has expired, please contact the Skrill Help Team by clicking on the available contact channel below.