How do I verify my account?

Why do I need to verify my account?

We are required to collect certain information from our customers, prior to them being able to transact, based on U.S. federal and state laws. That is why, to get your money moving, we would need to verify your account. Verification increases your transaction limits and gives you access to the full Skrill experience and account functionality.

 

How does verification work?

We will prompt you to start the verification as soon as you register.

We will first attempt to verify your identity instantly by asking you a series of questions. For verification purposes, we will ask you to provide your social security number as well.

Make sure that the information you share matches the information on your Skrill account. This will help you finish the verification process within just a few minutes.

If you are experiencing difficulties with the process, we will request that you provide ID and address verification documents. This two-step process would only take a few minutes!

 

ID Verification

To verify your ID, you will be able to select one of the following four options:

  • Provide a United States Passport & take a picture of yourself (selfie)
  • Provide a United States Permanent Resident Card & take a picture of yourself (selfie)
  • Provide a United States Passport Card & take a picture of yourself (selfie)
  • Provide a State ID Card & take a picture of yourself (selfie)

You will be asked to either use your device’s webcam to capture images of your ID documents or upload image files of these documents from your device. To take a selfie of you holding a note, use your webcam.

 

Important:

  • Documents sent via email or any other channel would not be accepted. We will only accept documents submitted via our secure online tool
  • Make sure to upload clear and readable images so the information on them is visible
  • Documents must be valid and not expired
  • The Social Security Number Card must bear your signature
  • Currently, we only accept the documents described above
  • We do not accept PO box as valid residence address

Once you have submitted your ID documents, you can proceed with verifying your Address.

 

Address Verification

We would usually be able to geolocate you without any action from your side and verify your address instantly. If you are not at your registered address at this time, you can try again later. Do not forget to share the browser location on your device.

If we are unable to geolocate you, you will be asked to submit an Address verification document. You will find a list of acceptable document types (e.g. utility bills, bank statement, landline phone bill etc.) onscreen.

 

Important:

  • The document must be issued in your name
  • The document should not be more than 90 days old
  • If visible on the provided document, the credit/debit card number should be masked

Once done, you will see a summary of your verification status. It may take a few minutes to complete. Afterwards, you will receive an email confirmation of the account verification.

If needed, we will send you email instructions to resubmit your document or provide an alternative one.