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Frequently asked questions

  • How do I verify my account?
    Why do I need to verify my account? U.S. federal and state laws require that we collect certain information from our customers, prior to them being able..
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  • How can I withdraw funds from my Skrill account?
    To initiate a withdrawal to your bank account, follow the steps below:     1. From the Withdraw menu select Withdraw Now under Bank Account...
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  • How do I use my credit/debit card with Skrill?
    To deposit with your credit/debit card in your Skrill account follow the steps bellow: 1.    From the Deposit section of your Skrill..
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  • Why was my payment declined?
    Online payments may fail due to various reasons, depending on the funding method and merchant you want to pay: your bank may decline a transfer, we may..
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  • How do I get help from Skrill?
    We offer different customer service options varying from FAQ articles useful for quick on-the-go answers to intelligent virtual assistant Sofia and our..
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  • What is Skrill Money Transfer and how do I use it?
    With Skrill Money Transfer, you can easily send money to your own or someone else's bank account or mobile wallet.  Our remittance service..
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  • Can I add my Skrill Visa┬« Prepaid Card to a mobile payment wallet?
    You can add your Skrill Visa® Prepaid Card to a mobile wallet. Depending on your device, the following mobile wallets are available:    ..
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  • What is Skrill? How does it work?
    Skrill is a digital wallet that offers you the safety and convenience of paying online just with your email address and password. You can upload and..
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  • What is Strong Customer Authentication?
    Strong Customer Authentication is a European regulatory requirement which aims at making online payments more secure. As a result of this requirement, on..
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  • How do I Trade Crypto with Skrill?
    With Skrill`s Cryptocurrency trade feature, you can exchange your primary Fiat or Bitcoin balance against one of the available cryptocurrencies and profit..
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