Frequently asked questions

• How do I verify my account?
  Why do I need to verify my account? We are required to collect certain information from our customers, prior to them being able to transact, based on U.S...
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• How do I verify my credit or debit card with Skrill?
  Verifying your card will increase the amount you can deposit with it. Whenever you deposit funds with a non-verified card, the system automatically..
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• How do I use my credit/debit card with Skrill?
  In order to make an upload with your credit/debit card in your Skrill account follow the steps bellow: Click on the Deposit section located on the left..
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• How can I withdraw funds from my Skrill account?
  You can use the bank transfer withdrawal option to transfer funds from your Skrill account directly to a personal bank account.   How do I withdraw..
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• Skrill PIN Authentication
  Skrill PIN Authentication1. What is PIN Authentication?  The PIN Authentication is an additional security feature that helps you increase the..
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• Two Factor Authentication (2FA)
  1. What is 2-factor authentication (2FA)? The two Factor Authentication, also known as 2FA, is an extra layer of security that requires not only a..
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• My email and password are both correct but I still can't log in. Why?
  Don't worry – simply go to the Password Retrieval page and follow the instructions. If you are unable to complete the security checks..
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• What is Remember me?
  Remember me is a feature that allows you to complete online purchases easier and faster while keeping your personal and financial information secured...
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