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Frequently asked questions

  • How do I verify my account?
    All U.S. customers must verify their identity before using Skrill. Although this process is automatic for most customers, some will need to provide..
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  • Two Factor Authentication (2FA)
    1. What is 2-factor authentication (2FA)? The two Factor Authentication, also known as 2FA, is an extra layer of security that requires not only a..
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  • How do I verify my credit or debit card with Skrill?
    There are two simple ways to verify your card: by confirming the 4-digit verification code available in the description of the payment оr by confirming..
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  • How can I withdraw funds from my Skrill account?
    Depending on your country of residence, Skrill supports withdrawals via bank transfer and credit or debit card (VISA). Verification may be required prior..
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  • My email and password are both correct but I still can't log in. Why?
    Don't worry – simply go to the Password Retrieval page and follow the instructions. If you are unable to complete the security checks..
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  • How do I use my credit/debit card with Skrill?
    In order to make an upload with your credit/debit card in your Skrill account follow the steps bellow: 1.    Click on the Upload button..
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  • What is Remember me?
    Remember me is a feature that allows you to complete online purchases easier and faster while keeping your personal and financial information secured...
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  • Skrill PIN Authentication
    Skrill PIN Authentication1. What is PIN Authentication?  The PIN Authentication is an additional security feature that helps you increase the..
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