How do I get help from Skrill?

We offer different customer service options varying from FAQ articles useful for quick on-the-go answers to intelligent virtual assistant Sofia and our helpful Customer Service representatives. Depending on your contact reason, certain contact channels might be more appropriate and efficient than others.

See the list below to view our contact channels and choose the option best suited for you.

Get instant help for quick on-the-go questions. Visit our dedicated FAQ section which contains numerous up-to-date articles addressing a wide range of topics such as questions related to your account, payments, security, pre-paid card.


Skrill’s Virtual Assistant Sofia is here to assist you 24/7. Get an immediate response without any waiting time for login issues, account verification questions failed transactions, and more. If Sofia is unable to help, she may transfer you to a live agent or point you to a suitable contact channel for your case issue. To start a chat click the chat icon on the right-hand side below.


If you already have a Skrill account, you may leave us a message via the dedicated Contact Us section. You can track the progress of your case with our descriptive case statuses. Keep in mind that this is not an instant messaging channel. There is some waiting time before we can address your inquiry.


If you don`t have access to your Skrill account, or you haven’t signed up for one yet but have some questions, you may send us an e-mail. There is waiting time before we can address your inquiry, if you require immediate help, for example, due to account access issues, we recommend starting a chat with our virtual assistant Sofia.


If you require urgent help or have a question that needs over-the-phone assistance you can place a call to one of our available contact numbers.
Place a call by clicking on the phone iconat the bottom of this article. *Visible during our working hours only.

There might be an increased waiting time. (Unavailable during weekends) Local and national telephone rates may apply.