Why were my documents rejected?

To verify your Skrill account and increase your limits, we ask you to provide certain verification documents. Sometimes the uploaded documents get rejected as they do not meet our requirements.

There may be many different reasons for documents rejection, but they all come down to whether the document can conclusively prove the information we require or not.

Some of the possible reasons your documents might have been rejected include, but are not limited to:

    • Your identity verification document has expired.
    • You did not upload both sides of your ID document.
    • Your document(s) was blurry or illegible. To correct this, please make sure that your scan or photo of the document is high-resolution and clear.
    • The document(s) you sent did not show all four corners.
    • Your address verification document did not have a date of issue on it, or the date of issue was more than 90 days before your document was reviewed.
    • Your address verification document did not show the same name that is registered on your Skrill account.

Other possible reasons include:

    • Your address verification document appeared to be an online statement which cannot be accepted due to security concerns.
    • Your address verification document appeared to be a mobile phone bill which cannot be accepted as a form of address verification document.
    • We could not open the type of file you sent, or the file format was unacceptable. To correct this, please re-save your document image in a supported file type. We accept .JPG, .JPEG, .BMP, .GIF, .PNG or .PDF files.
    • Your documents were fine, but you sent them from an e-mail address different from the one registered in your Skrill account.

Read more about our identity verification and address verification document requirements.