Why have I received a letter from a debt collector?

Receiving a letter from a debt collector means that there is a negative balance in your Skrill account. When this happens, we aim to let you know straight away so that you can quickly upload sufficient funds back into your Skrill account.

Being contacted by a debt collection agency indicates that our warnings have not been acted upon, as we only engage debt collectors as a last resort. To avoid things ever getting this far, please check your account balance regularly – and make sure you read our emails.