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Frequently asked questions

  • What is Strong Customer Authentication?
    Strong Customer Authentication is a European regulatory requirement which aims at making online payments more secure. As a result of this requirement, on..
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  • How can I withdraw money from my Skrill account?
    We offer several options to withdraw money from your Skrill account:     •    Bank transfer withdrawal     •..
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  • Introducing Sofia: Skrill’s Virtual Assistant
    Sofia is the latest and most innovative addition to the Skrill Help Team – she is an interactive virtual assistant and is there to chat with you 24/7..
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  • What is Skrill Money Transfer and how do I use it?
    With Skrill Money Transfer, you can easily send money to your own or someone else's bank account, credit/debit card, or mobile..
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  • How Do I Trade Crypto with Skrill?
    With Skrill`s Cryptocurrency trade feature, you can exchange your primary Fiat or Bitcoin balance against one of the available cryptocurrencies and profit..
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  • How do I deposit by paysafecard?
    paysafecard is a voucher you can use for online payments. There are thousands of places worldwide where you can buy one. You can use a search engine to..
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  • What is Knect?
    What is Knect? Knect is Skrill’s loyalty programme, which rewards you for making transactions. It is completely free, no subscription or enrollment..
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  • What is Paysafecash and how does it work?
    With Paysafecash you can quickly deposit into your Skrill account or pay online. It is easy and accessible, as you don’t need a..
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  • How to verify my account and increase my limits?
    Increasing your limits is usually a matter of providing additional account verifications which is quick and easy. Once you have started using your..
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  • Are you on social media?
    Skrill is present on most major social media networks, such as Twitter, Facebook, Instagram and LinkedIn. Our official contacts are listed below:..
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