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Frequently asked questions

  • How can I withdraw money from my Skrill account?
    We offer several options to withdraw money from your Skrill account:     •    Bank transfer withdrawal     •..
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  • What is Strong Customer Authentication?
    Strong Customer Authentication is a newly introduced European regulatory requirement which aims at making online payments more secure and came into..
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  • Introducing Sofia: Skrill’s Virtual Assistant
    Sofia is the latest and most innovative addition to the Skrill Help Team – she is an interactive virtual assistant and is there to chat with you 24/7..
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  • What is Skrill Money Transfer and how do I use it?
    With Skrill Money Transfer, you can easily send money to your own or someone else's bank account, credit/debit card, or mobile..
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  • How do I deposit by paysafecard?
    Paysafecard is a prepaid card that can be used for online payments. There are thousands of places worldwide where you can buy one. You can use a search..
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  • How Do Cryptocurrencies Work?
    With the Cryptocurrency* trade feature you can exchange your Fiat or Bitcoin balance against one or more of the available cryptocurrencies and profit from..
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  • What are User Levels?
    User Levels are a tiering system allowing you to develop your account and profit from it according to your interests and needs, including access to..
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  • What is Paysafecash and how does it work?
    Paysafecash* allows you to deposit into your Skrill account or pay online with cash. You don’t need a bank account or credit card, which makes..
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  • How to verify my account and increase my limits?
    Increasing your limits is usually a matter of providing additional account verifications which is quick and easy. Once you have started using your..
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