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Frequently asked questions

  • Skrill PIN Authentication
    1. What is PIN Authentication?  The PIN Authentication is an additional security feature that helps you increase the security level of your..
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  • Two Factor Authentication (2FA)
    1. What is 2-factor authentication (2FA)? Two Factor Authentication, also known as 2FA, is an extra layer of security that is known as "multi factor..
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  • How can I withdraw funds from my Skrill account?
    Depending on your country of residence, Skrill supports withdrawals via bank transfer and credit or debit card (VISA). Verification may be required prior..
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  • How do I verify my credit or debit card with Skrill?
    There are two simple ways to verify your card: by confirming the 4-digit verification code available in the description of the payment оr by confirming..
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  • My email and password are both correct but I still can't log in. Why?
    Don't worry – simply go to the Password Retrieval page and follow the instructions. If you are unable to complete the security checks..
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  • How do I use my credit/debit card with Skrill?
    To deposit funds to your Skill account using a debit or credit card, you may need to verify the card you want to use. You can use your card to make..
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  • Remember me FAQ
    1. What is Remember me? Remember me is a feature that allows you to complete online purchases easier and faster while keeping your personal and financial..
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