I have a charge on my statement from Skrill, but I do not have a Skrill account. What should I do?

Double check the transaction description to see if it might be a payment to a merchant from whom you have recently purchased items or services. We aim to provide the name of the merchants you purchase from on your statements to make identification easier.

If you are still in doubt, please send a report to the Skrill Help Team by clicking on the available contact channel below.

We will need as much information as possible to locate the payment faster, so please help us by providing the date, amount and currency of the transfer as well as the description of the payment, if any.