My Skrill Prepaid Mastercard® payment was rejected. What is the reason?

We recognise that it is frustrating when a card payment is rejected. Your Skrill Prepaid Mastercard®* payment may have been rejected for a variety of reasons: you have reached your limit, your balance is not enough to cover the payment, there is a temporary restriction on your card or account, or you were attempting to use your card to purchase restricted goods or services.

Please check our Terms of Use for allowed payment types, and make sure your card or account are not temporarily disabled.

If you believe you had a sufficient balance and that the payment should have been processed successfully, please contact the Skrill Help Team. To reach us, please click on the available contact channel below.


*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.