My Skrill Prepaid Mastercard® payment was rejected. What is the reason?

Your Skrill Prepaid Mastercard®* payment may have been rejected for a variety of reasons:

  • you have reached your limit,
  • your balance is not enough to cover the payment,
  • there is a temporary restriction on your card or account,
  • or you were attempting to use your card to purchase restricted goods or services.

If you believe you had a sufficient balance and that the payment should have been processed successfully, please contact the Skrill Help Team. To reach us, please click on the available contact channel below. 


*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.