What is verification?

Verification gives us confidence that you are who you say you are and that you are located where you say you are located. It is important that we are able to positively identify our customers in order to comply with regulatory requirements.

It also allows us to provide our customers with the best possible service, for example by increasing or even removing the limits applied to accounts. Customers are able to send and receive funds before we are required to verify their identity. Verification may occur before this point for security reasons. For more information on the whole verification process, please click here.