How to perform a standard troubleshooting?

The Skrill website is compatible with PC and Mac, and works on most popular web browsers, e.g. Mozilla Firefox, Internet Explorer, Google Chrome.

Sometimes, you may need to troubleshoot your browser in order to sign in to your Skrill account or complete a transaction. Please make sure to often delete the cookies, temporary internet files, and the unnecessary history of your browser. For most browsers this could be done under the Tools menu (Mozilla Firefox, Internet Explorer, Google Chrome, Safari).

Other issues could be caused by the pop-up blocker of your browser. Make sure to have your pop-ups enabled in order to complete transactions, upload documents, etc. For most browsers this could be done under the Privacy tab (Mozilla Firefox, Internet Explorer, Google Chrome, Safari).

For more information on how to troubleshoot your browser, please contact the browser support, as the settings differ depending on the browser, and its version.