Skrill services in Japan

  • Why is Skrill suspending its payment services in Japan? Is everything okay with your company?

As you are well aware, Skrill Limited is part of the Paysafe Group of companies since August 2015, which is traded on the London Stock Exchange. Just recently, Paysafe reported solid first-half results more than doubling revenue and expecting continued growth throughout the second half of the year.

Limiting the Skrill offering in Japan is part of a wider review if the Paysafe offering in Japan. The Paysafe Group offers an equivalent electronic money product under the NETELLER brand which is widely used in Japan. If you wish to send and receive money electronically in Japan, please register an account with Neteller at www.neteller.com

  • When do Skrill plan to restore business operations in Japan?

Skrill will no longer provider payment processing services in Japan. If there is a change in company policy, we will let you know. Currently, the Paysafe Group offers an equivalent electronic money product under the NETELLER brand which is widely used in Japan. If you wish to send and receive money electronically in Japan, please register an account with Neteller at www.neteller.com

  • I am unable to withdraw my balance. Why?

As of 1st October 2016, Skrill will no longer support payments in Japan. You will be able to withdraw funds up until 30th September 2016. If you are unable to do that for any reason, please get in touch with us by clicking on the available contact channel below, and further assistance will be provided accordingly. 

  • Can I transfer my remaining balance to my NETELLER account? 

If you wish to transfer funds from your Skrill account to your NETELLER account, you can complete the transfer by initiating a deposit from your NETELLER account. Simply choose Skrill as a funding method and follow the instructions provided.