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Frequently asked questions

  • How to verify my account and increase my limits?
    Increasing your limits is usually a matter of providing additional account verifications which is quick and easy. Once you have started using your..
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  • What is Strong Customer Authentication?
    Strong Customer Authentication is a newly introduced European regulatory requirement which aims at making online payments more secure and comes into force..
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  • How can I withdraw funds from my Skrill account?
    There are several withdrawal options that you can use in order to withdraw funds from your Skrill account. Click on the links below to see all the details..
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  • What is Skrill Money Transfer and how do I use it?
    With Skrill Money Transfer you can send money with zero FX mark-up to your own or to third party mobile wallet or bank account. The transfers are instant *..
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  • How do I deposit via paysafecard?
    What is paysafecard? Paysafecard is a prepaid card that can be used for online payments. There are thousands of places worldwide where you can buy one...
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  • How can I Exchange Cryptocurrencies?
    With the Cryptocurrency* exchange feature Skrill gives you the opportunity to exchange your local FIAT** balance into one or more of the available..
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  • What is Rapid Transfer and why should I use it?
    What is Rapid Transfer?Rapid Transfer is instant bank transfer payment option part of Paysafe Group. Using Rapid Transfer allows you to instantly deposit..
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  • What is Paysafecash and how does it work?
    Paysafecash is a new prepaid service which allows you to top up your Skrill account or to purchase products online, by paying cash at a point-of-..
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